- How do I take and provide my measurements?
- How does it work?
All dresses at this boutique are made-to-order, which means they are customized specifically to your measurements. Therefore, at the time of checkout you can specify your measurements as a note in your order, or you may also choose to email us directly to send your measurements, or provide any additional instructions. We are also happy to offer a professional consultation if you have any questions about your measurements or how to measure properly, and we can even assist in measuring you. Remember to wear a bra similar to what you will be wearing on your big day, unless your chosen dress has a built-in bra, and stand naturally, with your heels together and arms by your side.
- What sales tax am I charged?
The prices you see are the prices you pay before any applicable sales taxes in your area. Upon checkout the applicable taxes will apply before confirming your order.
- Are there extra costs for customizing?
Whether you want your dress in ivory or pure white, lace back or zipper back, longer or shorter train, we can make it happen at NO extra cost. Call or email us to discuss these possibilities.
- How long will the dress be ready and shipped?
The design and production normally take about 15-45 days (depending on the dress) after confirming the payment. Once the dress is ready, you will be emailed with the status and the expected time frame in which it will be delivered to your door (usually 3-5 business days for the delivery).
- Are there shipping costs?
There are no shipping costs for deliveries to addresses in the greater Toronto area, as all dresses will be hand-delivered to your door or at a location of your choice upon selecting the "Free Delivery" option at time checkout. If you are ordering from outside of the greater Toronto area, then the appropriate shipping costs will be displayed as a separate selection.
- What are the return and cancellation policies?
You may exchange or return your dress up to 5 days after delivery, for a full refund minus a $50 restocking fee, if there is no damage or visible wear and tear, or odors. We charge a restocking fee because these dresses are tailor-made, and thus the dress is effectively customized to a unique individual's measurements, and must remain in our stock until your "size-twin" purchases that same dress.